Shipping Policy
Shipping & Delivery Policy
Effective Date: October 18, 2026
Last Updated: October 18, 2026
Thank you for shopping at KERVAXO. We are committed to delivering your orders efficiently, reliably, and transparently across the globe.
Order Processing Time (Handling Time)
All orders are processed and verified within 2–3 business days, from Monday to Friday, excluding weekends and public holidays. Once your order has been successfully processed and dispatched from our facility, you will automatically receive a shipping confirmation email containing your tracking information.
Transit Time & Shipping Estimates
We partner with reliable international logistics carriers to provide dependable worldwide shipping services. Transit times vary depending on the destination region:
- United States: 7–12 business days
- United Kingdom & European Union: 7–12 business days
- Canada & Australia: 8–15 business days
- Rest of the World: 10–20 business days
Total Estimated Delivery Time
Total Delivery Time is calculated as Order Processing Time (2–3 business days) plus Transit Time (7–12 business days). For customers located in the United States, orders typically arrive within 9–15 business days after the initial order placement.
Order Tracking
As soon as your package has been shipped, a shipping confirmation notification containing your tracking number and carrier details will be sent directly to your email. You can easily monitor your delivery status at any time through our website or via the official tracking system of the logistics carrier.
Shipping Rates
Standard shipping rates are calculated and transparently displayed at checkout prior to final payment. Promotional free shipping applies only to eligible orders where clearly indicated during the checkout process.
Undeliverable, Refused, and Returned Packages
Customers are responsible for providing an accurate and complete shipping address during checkout. In the event that a package cannot be successfully delivered due to an incorrect or incomplete address, recipient refusal, failed delivery attempts, or failure to collect the package from the local carrier's pickup location in a timely manner, the package may be returned to us.
If your order is returned due to delivery issues, please contact our support team at support@kervaxo.com. You may choose between reshipment (a reshipment fee may apply to cover additional carrier shipping costs) or a refund to your original payment method (original shipping fees are non-refundable, and return carrier costs incurred due to delivery failure may be deducted from the final refund).
Contact Information
If you have any questions regarding your shipment, need updates on delivery progress, or require assistance tracking your package, please do not hesitate to contact our dedicated customer support team:
- Store Brand: KERVAXO
- Operating Entity: Qichuan LLC
- Registered & Business Address: 1500 N Grant St, Ste N, Denver, CO 80203, United States
- Customer Support Email: support@kervaxo.com
- Customer Support Phone: +1 (209) 213-1232
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)